SHIPPING & RETURNS

We hope that you love your new MAYRAH purchase!

If you do, for any reason, have an enquiry or are not completely satisfied with your purchase, please contact us at onlinestore@mayrah.com.au so that we can assist.

 

Refund & Returns Policy

We offer an exchange or refund within seven (7) days of receiving your purchase.

After 7 days of receipt of purchase, we cannot accept returns.

Please email us at onlinestore@mayrah.com.au within this time period (7 days) with any questions or issues, so that we can resolve them asap.

Items purchased from a retail outlet must be returned to the retailer from where the item was purchased. Only items purchased through the MAYRAH online store can be returned to MAYRAH Head Office.

This refund policy does not apply to goods which have been worn or used, soiled, damaged after delivery, or if any attempt has been made to alter the product.

You must provide proof of purchase and follow our Returns Process (including completed Returns Authorisation Form) and have contacted MAYRAH Head Office before sending any items back.

ALL products must be returned in their original condition, unworn, unwashed, free of damage and with all original packaging and garment tags in place.

For this reason, we ask that you please try on your purchase straight away, so that we can arrange a suitable replacement if an alternative size or style is required (pending availability).

Returns that are damaged, soiled, altered or show signs of being worn will not be accepted and may be sent straight back to the customer.

Please note that we do not accept returns on swimwear, underwear or jewellery (earrings) for health and hygiene reasons.

 

Incorrect size

If you require an alternative size, please contact us immediately (no more than 7 days) at onlinestore@mayrah.com.au with your requested size option, and we will arrange a replacement for you. If your requested size is unavailable, you may choose another suitable item from the online store (of the same value).

 

Exchange of style

If you are not happy with the style – or it is just not right for you, please contact us immediately (no more than 7 days) at onlinestore@mayrah.com.au and you may choose another suitable item from the online store (of the same value).

If you wish to exchange for a different style (and different price) we recommend returning your purchase for a full refund and placing another separate order.

 

Faulty or damaged items

Please note that items are only considered faulty if they are received damaged.

Items damaged as a result of wear and tear are not considered to be faulty.

If you receive an item that is faulty or damaged, please contact us immediately (no more than 7 days) at onlinestore@mayrah.com.au and we will arrange a replacement for you.

If a replacement is unavailable, you may choose another suitable item.

If an item is faulty and there is not suitable replacement, you may be refunded.

Items purchased at full price are eligible for full refund on the amount (not including shipping).

Items purchased on sale are final and cannot be returned for a refund or exchange unless deemed faulty.

 

Item Availability

Please note that stock items are not updated in real time, therefore items may be sold out at the time of purchase. If this happens, you will be notified by the Customer Care team as soon as possible and offered a suitable replacement or full refund.

 

Changes to your order

If your order has already been processed and sent out, we are unable to adjust delivery details. However, if you have entered an incorrect email address, please email us immediately at onlinestore@mayrah.com.au with the adjustments and we will endeavour to correct them if the order has not yet been processed. Best to contact us straight away in this case – as we will always aim to get your orders on their way to you as quickly as we can!

 

Returns Process

All items must have contacted Head Office, have been provided with an RAN, and completed a MAYRAH RETURN AUTHORISATION FORM (printed and included with the garment when sent back to Head Office).

Please email Head Office at onlinestore@mayrah.com.au to request the RETURN AUTHORISATION FORM. At this point you will be provided with an RAN (Returns Authorisation Number) which you must include on your form for return.

When you receive this form (via email), please print it out and complete it as best you can.

Missing information will obviously hold up the returns or refunds process.

Place the completed form with returning item (all original tags in place) in a post satchel to the Head Office address (supplied on your Returns Form).

We do recommend using an express post service to return, so that the item reaches us within the 7 day time-frame.

Please note that MAYRAH does not cover your return postage costs.

Within Australia it will generally take our team 2-5 days to receive a return package.

Once the returned item is received at Head Office, it will undergo a quality assessment by our Customer Care team.

If cleared for return, you will either receive your new item/s (for exchange) or a refund on the cost at purchase (excluding original shipping cost) directly to the credit card or Paypal account that was used for the original purchase. We cannot refund to a different card.

Refunds are processed within 1-2 days of assessment, however please be aware that funds can take up to 10 business days to appear in your bank account.

You will receive email notification of this process.

All postage and insurance costs are to be paid by the customer. We recommend that you return the product via Registered post and that you pre-pay all postage.

MAYRAH will not be responsible for parcels lost or damaged in transit if you choose not to insure.

You assume any risk of lost, theft or damaged goods during transit.

Should you have any further questions please contact us at onlinestore@mayrah.com.au

 

Delivery Process

After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address).

We will normally confirm receipt of your order within a few minutes of ordering.

Once we have confirmation that your funds have cleared, we will attempt to send your goods out to you within 2 working days (however, if goods are unavailable the delivery may take a little longer)

All goods must be sent to a residential or business postal address – not a post office box address. Please note this when placing your order online.

Orders received on a weekend or public holiday will be processed the next business day.

 

Delivery within Australia

MAYRAH ships within Australia via Australia Post (Express).

Delivery generally takes 1-2 business days.

*Please note that delivery to some regional areas may take a little longer (even through Express Post).

At times, due to unforeseen circumstances there may be a delay in receiving your delivery.

Should you have any questions or concerns about your delivery you may contact us at onlinestore@mayrah.com.au

 

International Delivery

MAYRAH ships internationally using the Registered International Post Services of Australia Post.

Australia Post estimates between 7-12 business days for delivery to metropolitan areas of major international cities.

Once your order has been shipped, you will receive an email confirming your shipping details, tracking number or parcel ID number.

At times, due to unforeseen circumstances there may be a delay in receiving your delivery.

Should you have any questions or concerns about your delivery you may contact us at onlinestore@mayrah.com.au

 

Currency, Taxes & Duties

Please note that all product prices indicated and payments made onto the MAYRAH  website are in Australian dollar currency.

Orders to international locations may be subject to taxes, customs duties and fees levied by the destination country. International customers are responsible for all import fees.

MAYRAH declares the purchase price paid on the international shipment documents, which includes a commercial invoice for customs purposes. We are unable to estimate the duties and taxes that may be imposed as these amounts are incurred when a package reaches its destination.

For further customs information, international customers please contact your local customs office.

 

SHIPPING RATES

AUSTRALIA – FLAT RATE AU $10

At MAYRAH we offer Express Post shipping Australia-wide at a flat rate of AU $10.

 

INTERNATIONAL – FLAT RATE AU $30

MAYRAH ships internationally using the Registered International Post Services of Australia Post.

We offer a flat rate of AU $30.

 

*FREE SHIPPING on all orders over $150